Welcome to dsdweb’s Study Guide for the Level 2 and Level 3 Diploma in Health & Social Care.

I want you to succeed in your Diploma, but it is imperative that you use the information on this website as a resource and write your portfolio work in your own words. If you copy and paste, then it is very likely that your tutor will find out and ask you to redo the work.


STUDY GUIDE: Unit 1 (SHC31) Promote communication in health, social care or children’s and young people’s s


Ask your line manager if you can put together an action plan against one of the fundamental standards where you both agree that improvement is needed. Considering standard 1, how will you lead change/inspire your colleagues – what leadership style(s) will you consider using and what procedures and audit tools will you use to monitor/manage compliance.

Take a look at CQC’s Fundamental Standards here. In brief, they are: Person-centred care Dignity & respect Consent Safety Safeguarding from abuse Food & drink Premises & equipment Complaints Good governance Staffing Fit & proper staff Duty of candour Display of ratings Fundamental standard Dignity & Respect      Issues When a client gets upset he likes …

Choose one key piece of legislation or driver that’s relevant to your organisation and do a brief overview that could be shared with others in your organisation to enhance their learning.

  Name of legislation Mental Capacity Act 2005    Summary of key areas Capacity should be assumed until proven otherwise. An individual cannot be said to lack capacity until all reasonable steps to support them to make a decision have been tried. Making unwise decisions does not mean lack of capacity. Decisions made on behalf of …


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