Show how reflecting on a situation has improved own knowledge skills and understanding

Last Christmas, a client who gets very excited around this time of year was due to go home to stay with his parents from Xmas eve to Boxing Day. Unfortunately, he wanted to come home after dinner on Xmas Day, which staff facilitated (as we had a contingency rota in place).

He wouldn’t tell us why he wanted to come back as he has a great relationship with his family, Having reflected on the situation, I remembered that he had presents in his house that he was saving to unwrap when he came home. Because he gets very excitable about unwrapping presents, I realised that that was the reason he had wanted to return. The next year, we ensured that he had taken all his Xmas presents with him.