|What systems are in place for receiving, analysing and acting on feedback from different partners?||3C’s form – Compliments, Comments and Complaints
Regular formal and informal discussions with all stakeholders
|How do you value the contribution of people who access care and support, their carers and relatives?||Contributions are always taken into account and acted on.
All 3C’s forms are thoroughly investigated by Senior Management
|In what ways can they be encouraged to contribute even more?||By asking them for feedback|
|How is everyone in the organisation equally committed to the idea of participation?||By knowing that all ideas and contributions will be taken seriously.
By being encouraged to take calculated risks
|What can you do to ensure that other members of the team understand the key importance of involving people who access care and support, their carers and relatives?||Regular coaching, supervision and training|