2.2a Ask your line manager if you can put together an action plan against one of the fundamental standards where you both agree that improvement is needed. Considering standard 1, how will you lead change/inspire your colleagues – what leadership style(s) will you consider using and what procedures and audit tools will you use to monitor/manage compliance.

Take a look at CQC’s Fundamental Standards here. In brief, they are: Person-centred care Dignity & respect Consent Safety Safeguarding from abuse Food & drink Premises & equipment Complaints Good governance Staffing Fit & proper staff Duty of candour Display of ratings Fundamental standard Dignity & Respect      Issues When a client gets upset he likes

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