2.2b KLOEs: Outline what each question might mean for your setting. Think about areas where this might apply and what evidence you may be able to provide for that. You may want to work with other members of your team or your line manager to review this plan and consider what evidence might be helpful.

 

Key lines of enquiry
Area Application in own setting Evidence
Safe Clients are protected from avoidable harm and injury? Clients are safeguarded from abuse.    Accident book, property maintenance log, recorded smoke alarm, carbon monoxide and electrical safety tests, safeguarding policy, staff safeguarding training
Effective Clients have a good quality of life and achieve good outcomes.       Speaking with clients, daily records, activity planner, meal planner, MAR sheets, support plans, well-trained staff
Caring Clients are treated with compassion, kindness, dignity and respect.      Speaking to clients, observations, well-trained staff, policies and procedures, risk assessments, support plans  
Responsive Clients needs are met and support is well-organised and flexible. Shifts based on client needs and wishes, client is able to go on regular holidays and other activities they wish to do, dialogue between staff and clients on their requirements, shifts can be changed when required, procedures and policies that provide support to staff for emergencies or unforeseen circumstances
Well led Good leadership and management. A learning culture.    Staff training and personal development, organisational charts (hierarchy), regular supervision, appraisal, observations and professional discussions, honesty and transparency, company policies and procedures.

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