Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work

Whilst in a health & social care setting, a support worker should remain professional at all times and not let personal attitudes or beliefs interfere with their responsibilities. In my job role, I respect the attitudes and beliefs of others and do not try to force my own opinions on the people that I work with. Instead, I try to keep a positive attitude to my work and not take anything that is said to me too personally.

Describe the duties & responsibilities of own role

My current role is to assist two young adults with learning disabilities and autism to live as independent a life as possible. This includes:

  • helping with meal planning and preparation and maintaining a healthy diet
  • helping to plan and organise activities
  • finance management
  • assisting with personal development
  • helping to maintain a good standard of health and hygiene
  • helping to maintain a clean and clutter-free household
  • assistance with medication

I also have responsibilities to the organisation work for, which includes:

  • minimising legal risks
  • following company policies and procedures
  • working in a cost-effective manner
  • seeking opportunities for personal and professional growth

As well as following internal policies, I am also obliged to ensure I work within legal guidelines including health and safety legislation and CQC compliance.

I work with a person-centred values approach, which means that I always treat each service user as an individual and support them in a way that is preferential to them using a mutually agreed care plan.

A copy of my job description has been provided as evidence.

Explain two ways of helping other practitioners to understand the different systems used to record information in adult social care settings.

There are several ways of helping other practitioners to understand the different systems used to record information in adult care settings.

You could explain the different systems to them or have them go on training to learn about them.

Another method would be to have them shadow you when you are using the systems so that they can watch and learn. You could then let them try to use them and monitor them to make sure that they do it correctly.

Explain two ways of helping other practitioners to understand the importance of handling information securely.

The importance of handling information securely can be conveyed to others by explaining the consequences of not protecting the personal data of others. This can include consequences to the individual such as social exclusion or fraud as well as consequences to the professional including disciplinary action, dismissal and legal action.

Another method would be to ask them how they would feel if their own personal information was passed onto others without their consent.

Explain how legal requirements and codes of practice affect the day to day work of a social care worker in relation to handling information.

Legal requirements and codes of practice ensure that social care workers handle information in the correct way and without breaking the law.

This means that personal and sensitive data is stored securely and is only accessible by those that are authorised to do so. Social care workers may only share information if it is absolutely necessary. They must respect the rights of the person that they have information about by obtaining their consent before sharing information about them and ensuring they keep this information confidential. Information must be kept up-to-date.

Explain three different ways of promoting good health and safety practice in an adult social care setting.

Good health and safety practice can be promoted in an adult social care setting in many ways.

Encouraging everybody (including service users, staff and visitors) to report any potential and actual hazards that they encounter promptly means that the environment can be made safer quicker.

Explaining to everybody that is their responsibility to ensure that they take reasonable care to ensure the health and safety of themselves and others can help them to understand that health and safety should be taken seriously by all. Also, it should be explained that it is their responsibility to follow health and safety policies and procedures.

All staff should be advised that it is their legal responsibility to attend health and safety training and management should ensure that they are given opportunities to do this.

Explain the different stages of a risk assessment.

The different stages of a risk assessment are:

  1. Identify Hazards – You could be actively looking for potential hazards or simply notice something that could be potentially hazardous whilst carrying out your day-to-day activities.
  2. Assessing Risks – Having identified a hazard, you must then make an assessment of what risks to people’s safety it could cause.
  3. Take Precautions – Decide what actions will prevent or minimise the risks.
  4. Document – Record the hazards, risks and actions on a risk assessment form along with any procedures.
  5. Review – Regularly review the risk assessment to keep it in line with current legislation and working practices and record any changes.

Explain why it is important to assess health and safety risks.

It is important to assess health and safety risks to prevent or minimise hazards that could potentially cause illness or injury. This protects all individuals from harm as much as is reasonably possible.

In addition, health and safety risks must be assessed to comply with legislation and company policies and procedures.

Explain the procedure to be followed in the event of an accident or sudden illness.

In the event of an accident or sudden illness, the individual should be assessed immediately and first aid administered if necessary. The person responding to the accident or sudden illness should also shout for help from others and ask them to call the emergency services, if required.

When the individual is stable, management should be informed as well as the individual’s next of kin. Management should notify HSE and CQC.

As soon as is viably possible, the accident or sudden illness should be recorded on an Accident/Incident Form.