Category 301 Principles of communication in adult social care settings

Describe three factors to consider when promoting effective communication

There are a myriad of factors that should be considered when promoting effective communication. The most obvious is the method used to communicate. This could be verbal, sign language, makaton, pictorial aids or others but should be in line with an individual’s personal preferences. The environment is another factor  to consider as an improper environment

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Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.

Method. How effective is this method? Speak to/Observe the Individual.  In most cases, I believe this to be one of the most effective ways to communicate with an individual. By striking up a conversation with an individual, I can usually assess whether they are able to use the English language to communicate and how accomplished

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Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners.

Effective communication is very important in an adult social care setting and can have a positive affect on relationships. For example, communicating empathy when an individual is upset can make them feel cared for and understood, resulting in a deeper connection. Ultimately this builds trust between individuals, creating a more open, transparent and honest relationship.

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