Explain where a social care worker can find advice, support and information relating to conflicts and dilemmas in adult social care.

Social care workers can find advice, support and information about conflicts and dilemmas from several sources.

Speaking to the individual themselves when they are in a calm state is perhaps one of the best ways of finding out ways to resolve or come to a compromise about any conflicts or dilemmas that affect their support. Speaking to their family or close friends can also be beneficial.

Conversing with other staff and my manager is also a good way to get guidance and new ideas as well as talking to other professionals that are involved in an individual’s care, such as their GP, social worker, psychologist etc.

I can also obtain guidance from my company’s policies and procedure as well as industry best practices such as CQC’s Key Lines of Enquiry. The Internet is also a useful resource.