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| Key lines of enquiry | ||
| Area | Application in own setting | Evidence |
| Safe | Clients are protected from avoidable harm and injury? Clients are safeguarded from abuse. | Accident book, property maintenance log, recorded smoke alarm, carbon monoxide and electrical safety tests, safeguarding policy, staff safeguarding training |
| Effective | Clients have a good quality of life and achieve good outcomes. | Speaking with clients, daily records, activity planner, meal planner, MAR sheets, support plans, well-trained staff |
| Caring | Clients are treated with compassion, kindness, dignity and respect. | Speaking to clients, observations, well-trained staff, policies and procedures, risk assessments, support plans |
| Responsive | Clients needs are met and support is well-organised and flexible. | Shifts based on client needs and wishes, client is able to go on regular holidays and other activities they wish to do, dialogue between staff and clients on their requirements, shifts can be changed when required, procedures and policies that provide support to staff for emergencies or unforeseen circumstances |
| Well led | Good leadership and management. A learning culture. | Staff training and personal development, organisational charts (hierarchy), regular supervision, appraisal, observations and professional discussions, honesty and transparency, company policies and procedures. |
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