The word 'standard' made out of brightly coloured building blocks

1.1b List the standards, codes of conduct and practices that relate to your role

Everyone that delivers care in the health and social care sector must complete The Care Certificate to ensure that they have a the set of skills needed to provide the minimum standards. It ensures consistency of skills across the industry.

Legislation such as The Care Act 2014 describes (amongst other things) the obligations of the Local Authority for assessing people’s needs and eligibility for public funded care and support.

Skills for Care have produced a Code of Conduct that sets out the standards that all healthcare workers should adhere to and the minimum level of care all clients should expect.

The Six C’s, originally produced for nursing staff but then expanded to include the whole health and social care sector, are recognised values that all workers should keep to the forefront of their minds. They are:

  1. Care: Care is our core business and that of our organisations, and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them, consistently, throughout every stage of their life.
  2. Compassion: Compassion is how care is given through relationships based on empathy, respect and dignity – it can also be described as intelligent kindness, and is central to how people perceive their care.
  3. Competence: Competence means all those in caring roles must have the ability to understand an individual’s health and social needs and the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.
  4. Communication: Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and essential for “no decision about me without me”. Communication is the key to a good workplace with benefits for those in our care and staff alike.
  5. Courage: Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
  6. Commitment: A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients, to take action to make this vision and strategy a reality for all and meet the health, care and support challenges ahead.

SOURCE: Royal College of Nursing (