Learn, Do Not Copy!

Care Certificate Workbook Standard 2 Answers

This page contains exemplary answers for all the questions in the workbook for standard 2 of The Care Certificate – Your Personal Development.

The blank workbook for standard 2 can be downloaded from the Skills for Care website (PDF format)

Further information on this standard (including all learning outcomes and assessment criteria) can found here.

Accompanying Video

Activity 2.1a

There are a range of different sources of support available to you that will help you to progress your learning and development in your role. Complete the diagram below to identify some of the sources of support that you could use or access.

Sources of support for my learning and development include:

  • My manager
  • My co-workers (particular experienced and senior colleagues)
  • My tutor
  • My mentor
  • Governmental agencies (e.g. Care Quality Commission, Health & Safety Executive etc.)
  • Skills for Care/Health

Activity 2.1b

Creating a personal development plan (PDP) is a step-by-step process and will involve you working with different people. Fill in the boxes below to describe the process for agreeing a personal development plan and for each step identify who will be involved in the process.

  1. STEP 1: Set your objectives – Collaborate with your line manager to identify what knowledge/skills/understanding you wish to develop and will be of benefit to your organisation. Yourself and your line manager will be involved in this step.
  2. STEP 2: Make your plan – Work with your line manager to decide how you will achieve your objectives. This could be done in several ways including on-the-job training, formal training (either in-house or external) or through your own research. Yourself, your line manager and any third-parties that will deliver your training will be involved in this step.
  3. STEP 3: Set the timescale – With your line manager, set yourself deadlines within which to complete your objectives. Yourself and your line manager and possibly a third-party such as your tutor will be involved in this.

Activity 2.1c

Learning is a process that involves us throughout our lives and not just at school. There are many different ways in which we can learn, for example using feedback from others is a great way to learn and help us to develop and improve the way we work. Complete the sentence below to explain why feedback from others is so important for our learning process.

Feedback from others is important in helping me to develop/improve because it lets me know the things that I am doing well and the things that I am maybe not doing quite so well. Without feedback from others, I may believe that I am doing something correctly when in reality I am not. I may also gain new insights into how do part of my job role in a better or more efficient way.

Constructive criticism can increase my competence and the level of my practice and positive feedback will give me more confidence in my job role. By learning from others, especially those that are more experienced than myself, I can improve my knowledge skills and understanding and become a better care worker.

Activity 2.2a

Literacy, numeracy and communication skills are necessary for you to carry out the requirements of your role. Often the skills that you need to use will be very specific to your responsibilities and the service that you work in. Fill in the boxes below to describe how you will use your literacy, numeracy and communication skills in practice.

I will need to use my literacy skills when I:

  • Read policies and procedures
  • Read and write care plans and risk assessments
  • Read and write client’s daily records
  • Send and receive emails
  • Fill in forms
  • Read and leave notes for my team in the communications book

I will need to use my numeracy skills when I:

  • Check client’s finances
  • Complete my timesheet
  • Administer medication
  • Help client’s when making payments/withdrawing cash etc.
  • Checking timetables for public transport
  • Taking measurements such as weight and fluid intake charts

I will need to use my communication skills when I:

  • Communicate with clients
  • Communicate with my co-workers and managers
  • Communicate with other professionals
  • Communicate with client’s family members and friends
  • Communicate with other members of the public as a representative of my organisation

Activity 2.2b

Your current levels of competence in literacy, numeracy and communication are likely to be very specific to you as an individual. Explain how you would check your current levels of literacy, numeracy and communication skills.

My current levels of literacy, numeracy and communication skills can be checked by completing assessments in these areas. This could be provided by an external training agency or by doing one of the many tests that can be found online.

Activity 2.2c, 2.2d and 2.2e

Complete the table below to describe how the different development activities have helped to improve your knowledge, skills and understanding.

Development activityProvide a description of the development activityHow has it helped to improve your knowledge?How has it helped to improve your skills?How has it helped to improve your understanding?
1. A learning activity that you have undertaken recentlyMedication administration training (topical creams, lotions, ointment, gels and foams)I now know a wide range of topical medications and what thy are used for.I know how to apply topical medication correctly and the right amount to use.I know the importance of using PPE such as latex gloves and aprons.
2. Reflecting on a situationAn individual tripped on a rug and sprained their ankleUpon reflection, I thought about how the accident could have been avoided and how similar accidents could be avoided in futureI now do regular observational checks for potential hazards in the workplaceI understand that although some risk is unavoidable, proper planning and care can minimise risk to acceptable levels
3. Feedback from othersMy manager informed me that she had observed me performing personal care without the correct PPE (I used gloves but did not wear an apron)I now know that i should wear both apron and gloves when performing personal careHaving reviewed my organisation's personal care policy and procedure I now perform personal care in the correct way using correct PPEMy manager helped me to understand the importance of using a disposable apron so that potential infection cannot be transferred between clients on my clothes

Activity 2.2g

Part i) For each of the learning opportunities below, decide whether each is an example of a formal learning opportunity or an informal one. (Tick your option).

Learning OpportunityFormalInformal
Annual appraisal with your managerX
E-Learning coursesX
Watching a documentaryX
Undertaking a training courseX
Breaktime discussion with colleaguesX
Reading a magazine or journalX

Part ii) Select 3 learning opportunities that are available to you, you could select ones from the list above or ones that are specific to you. For each learning opportunity, list how it will help you to improve the way you work.

  1. PROACT-SCIPr Training – Will teach me how to manage challenging and aggressive behaviour correctly and give me the confidence to work with individuals that have behaviour that challenges.
  2. Care Certificate – Will give me the basic foundation of knowledge, skills and understanding I need to work in the health and social care sector.
  3. Maths Functional Skills – Will help me to reach the right level in my maths skills to perform my job role competently.

Activity 2.2i

Continuing professional development (CPD) is essential for work in the health and social care sectors. Explain why CPD is important for your own and others’ development.

Continuing Professional Development (CPD) is essential for a health and social care worker because it means that workers stay up-to-date with current legislation and standards as well as remaining competent in performing their role.

Over time, things do change and it is important that workers’ knowledge, skills and understanding remain relevant so that their practice is correct.