Social care workers can find advice, support and information about conflicts and dilemmas from several sources.
Speaking to the individual themselves when they are in a calm state is perhaps one of the best ways of finding out ways to resolve or come to a compromise about any conflicts or dilemmas that affect their support. Speaking to their family or close friends can also be beneficial.
Conversing with other staff and my manager is also a good way to get guidance and new ideas as well as talking to other professionals that are involved in an individual’s care, such as their GP, social worker, psychologist etc.
I can also obtain guidance from my company’s policies and procedure as well as industry best practices such as CQC’s Key Lines of Enquiry. The Internet is also a useful resource.