Standard 5: Work in a Person-Centred Way

Standard 5 of the Care Certificate examines person-centred approaches to working practice.

It begins by discussing what person-centred approaches and values are and how to apply them to working practice.

It then looks at identifying and reporting concerns about an individual’s environment or treatment, minimising discomfort and promoting identity and self-esteem.

This unit consists of 7 learning outcomes made up of several assessment criteria.

• 5.1 Understand person centred values
  • 5.1a Describe how to put person-centred values into practice in their day-to-day work
  • 5.1b Describe why it is important to work in a way that promotes person centred values when providing support to individuals
  • 5.1c Identify ways to promote dignity in their day-to-day work
• 5.2 Understand working in a person centred way
  • 5.2a Describe the importance of finding out the history, preferences, wishes and needs of the individual
  • 5.2b Explain why the changing needs of an individual must be reflected in their care and/or support plan
  • 5.2c Explain the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end-of-life care
• 5.3 Demonstrate awareness of the individuals immediate environment and make changes to address factors that may be causing discomfort or distress
  • 5.3a Take appropriate steps to remove or minimise the environmental factors causing the discomfort or distress. This could include: Lighting, Noise, Temperature, Unpleasant odours
  • 5.3b Report any concerns they have to the relevant person. This could include: Senior member of staff, Carer, Family member
• 5.4 Make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
  • 5.4a Raise any concerns directly with the individual concerned
  • 5.4b Raise any concern with their supervisor/ manager
  • 5.4c Raise any concerns via other channels or systems e.g. at team meetings
• 5.5 Support individuals to minimise pain or discomfort
  • 5.5a Ensure that where individuals have restricted movement or mobility that they are comfortable.
  • 5.5b Recognise the signs that an individual is in pain or discomfort. This could include: Verbal reporting from the individual, Non-verbal communication, Changes in behaviour
  • 5.5c Take appropriate action where there is pain or discomfort. This could include: Re-positioning, Reporting to a more senior member of staff, Giving prescribed pain relief medication, Ensure equipment or medical devices are working properly or in the correct position e.g. wheelchairs, prosthetics, catheter tubes
  • 5.5d Remove or minimise any environmental factors causing pain or discomfort. These could include: Wet or soiled clothing or bed linen, Poorly positioned lighting, Noise
• 5.6 Support the individual to maintain their identity and self esteem
  • 5.6a Explain how individual identity and self-esteem are linked to emotional and spiritual wellbeing
  • 5.6b Demonstrate that their own attitudes and behaviours promote emotional and spiritual wellbeing
  • 5.6c Support and encourage individuals own sense of identity and self-esteem
  • 5.6d Report any concerns about the individual’s emotional and spiritual wellbeing to the appropriate person. This could include: Senior member of staff, Carer, Family member
• 5.7 Support the individual using person centred values
  • 5.7a Demonstrate that their actions promote person centred values including: individuality , independence, privacy, partnership, choice, dignity, respect, rights

NOTE: Some of these assessment criteria are very similar to assessment criteria in the Level 2 Diploma in Care Unit on person-centred approaches. Therefore (to avoid duplication) some of these links go to this section.