This page is designed to answer the following questions:
- 5.1a Describe how to put person-centred values into practice in their day-to-day work (Care Certificate, Standard 5: Work in a person-centred way)
- 5.1b Describe why it is important to work in a way that promotes person centred values when providing support to individuals (Care Certificate, Standard 5: Work in a person-centred way)
- 1.2 Explain why it is important to work in a way that embeds person-centred values (Level 2 Diploma in Care, Implement person-centred approaches in care settings)
All care workers should provide support that promotes person-centred values.
So, it is important that you understand how to integrate a person-approach into your day-to-day work and why.
Working with person-centred values involves putting the individual that is receiving care at the ‘centre’ of the care provision and ensuring that they receive a service that fits around them rather than them having to try and fit into an existing service.
Historically, the provision of care has not been person-centred. Some examples include:
- Everybody having to go to sleep at the same time
- Being told when they can and cannot eat
- Only being allowed outside at set times
This kind of care provision does not take into account an individual’s values, wishes and preferences and nowadays would be illegal as it contravenes their basic human rights and freedoms.
A person-centred approach involves treating the individual that receives care as an equal partner in their care provision and ensuring that they are listened to and have input to any decisions that are made about them.
It is also important to identify what is important to an individual receiving care so that their care package can be tailored to incorporate their needs and preferences.
By utilising a needs-led (individual focused) approach to care rather than a service-led (care provider focused) approach, individuals can maintain their identity, values and self-esteem, which contributes to a better all round sense of wellbeing.
Example question and answer
Your work is running a campaign to improve staff understanding of all aspects of person centred care.
You have been asked to create the following materials:
[Ai] A poster which describes a range of person centred approaches to care
[Aii] A hand out which explains why person centred values are important and how they influence social care work
PERSON CENTRED APPROACHES POSTER
PERSON CENTRED VALUES IN SOCIAL CARE HANDOUT
Why Are Person-Centred Values Important?
Person-centred values are of the utmost importance in social care because they put the individual at the heart of their support.
It is based on the premise that an individual is the expert in what support they require and should work closely with health professionals and others including their family, relations and friends to devise the support plan that is best for them.
Person-centred values include:
- Individuality – Everyone is an individual with their own needs, goals, beliefs and values.
- Choice – Everyone should be free to make their own choices in life and be given the information they need to make decisions in a way that they can understand.
- Independence – Everyone should be empowered to do as much as possible for themselves.
- Rights – Everyone has human rights that should be respected and upheld.
- Privacy – Everyone has the right to their own private space and time and their private information should only be shared on a ‘need-to-know’ basis.
- Dignity – Everyone deserves to be treated in a dignified manner and time should be taken to ensure they are treated with dignity.
- Respect – Everyone should have their thought, opinions and beliefs respected even if others do not agree with them.
- Partnership – Everyone involved in an individual’s care should work together to achieve the best possible outcomes. This includes the individual, their families and health professionals.
How Do Person-Centred Values Influence Social Care Work?
With regards social care work, person centred values should be used to ensure that the care and support an individual receives is unique to them and that they are that the centre of the decision-making process.
Individuals should not be required to fit in with a ‘one size fits all’ system. They should not have to change the way they live to get support, the service provider should change their way of working to fit in with the individual.
The personal beliefs and opinions of the individual should be respected, even if employees of the service provider disagree with them.
Similarly, any decisions that an individual makes should be respected and they should be given the support to follow through with their decisions even if employees of the service provider deem them to be unwise or they go against their own personal beliefs.
Service providers must get to know the individuals that they are supporting in order to understand and provide the support that they need. As well as communicating with the individual, the service provider can get information from the individual’s family and friends as well as other health and social care professionals.