Communication in Care Settings

This unit of the Level 2 Diploma in Care discusses the importance of good communication, the different ways that individuals communicate and factors that can affect it.

It goes on to look at ways that learners can improve their skills by discovering how the individuals they support wish to communicate and identifying and removing any barriers to communication.

Finally, the importance of confidentiality is discussed.

The unit is split into four learning outcomes each comprising of 3 or 4 assessment criteria.

• 1. Understand why communication is important in the work setting
  • 1.1 Identify different reasons people communicate
  • 1.2 Explain how effective communication affects all aspects of own work
  • 1.3 Explain why it is important to observe and individual’s reactions when communicating with them
• 2. Be able to meet the communication and language needs, wishes and preferences of individuals
  • 2.1 Find out an individual’s communication and language needs wishes and preferences
  • 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences
  • 2.3 Show how and when to seek advice about communication
• 3. Be able to reduce barriers to communication
  • 3.1 Identify barriers to effective communication
  • 3.2 Demonstrate how to reduce barriers to communication in different ways
  • 3.3 Demonstrate ways to check that communication has been understood
  • 3.4 Identify sources of information and support or services to enable more effective communication
• 4. Be able to apply principles and practices relating to confidentiality at work
  • 4.1 Explain the term confidentiality
  • 4.2 Demonstrate confidentiality in day to day communication, in line with agreed ways of working
  • 4.3 Describe situations where information normally considered to be confidential might need to be passed on
  • 4.4 Explain how and when to seek advice about confidentiality