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Explain how and when to seek advice about confidentiality

This page is designed to answer the following questions:

A social care worker may need to get advice about confidentiality if a situation arises that they are unsure about. For example, somebody may ask for an individual’s personal information but the worker may not know if they are authorised to be given it.

Social care workers should, in the first instance, get advice about confidentiality from their line managers and company policies. Up-to-date training can also help keep them informed.

Further information can be obtained from the local authority or current legislation (e.g. The Care Act 2014, Data Protection Act 2018). Employer’s agreed ways of working (policies and procedures) can also be a great source of guidance.