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Understand Personalisation in Care and Support Services

The Level 4 Diploma in Adult Care unit ‘Understand Personalisation in Care and Support Services’ explores models of service provision and the importance of personalisation and outcomes-based practice. Self-directed support, direct payments and individuals budgets are also covered.

This unit consists of 5 learning outcomes and several assessment criteria.

  1. Understand the meaning of personalisation in social care and support services
    • 1.1 Compare the ‘professional gift’, ‘empowerment’ and ‘rights’ models of service provision
    • 1.2 Define the terms: a. personalised service, b. self-commissioned service, c. self-directed support, d. micro-employer
    • 1.3 Analyse the features of personalisation within social care and support services
    • 1.4 Explain why the concept of ‘outcomes’ is central to personalisation
    • 1.5 Identify legislative and policy drivers for personalised services.
  2. Understand the systems and processes that support personalisation
    • 2.1 Describe the impact that personalisation has on the commissioning, funding and delivery of services
    • 2.2 Compare the roles of direct payments and individual budgets in supporting personalisation
    • 2.3 Explain the role of brokerage in commissioning and delivering personalised services
    • 2.4 Describe types of support that individuals or their families might need in order to access
      personalised services.
  3. Understand where responsibilities lie within self-directed support
    • 3.1 Explain why it is important to know where responsibilities lie for the delivery and quality of self-directed support
    • 3.2 Analyse what responsibilities are held for the delivery and quality of self-directed support by: a. direct payments recipients, b. commissioners, c. social workers/care managers.
  4. Know how to promote personalisation
    • 4.1 Analyse the attitudes, approaches and skills needed in own role to implement personalisation
    • 4.2 Evaluate the impact of personalisation on own role
    • 4.3 Propose ways to enhance own contribution to promoting personalisation.
  5. Know how to develop systems and structures for personalisation
    • 5.1 Evaluate how far systems and structures in own organisation have adapted to personalisation
    • 5.2 Describe ways to improve systems and structures to enhance personalisation
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