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Analyse the features of personalisation within social care and support services

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.

For this assessment criterion, you will be required to analyse the features of personalisation within health and social care support services.

Personalisation is the ability for care and support packages to be tailored to an individual’s needs, wishes and preferences.

This means that they have a lot more choice and control of the services that they receive, unlike previous models of care (e.g. the professional gift model) whereby services took a ‘one size fits all’ approach.

Furthermore, individuals that are eligible for care and support services have the freedom to spend the personal budget that they are allocated following assessment on whichever services they wish to achieve their personal outcomes.

Personalisation also includes using a person-centred approach in all areas of health and social care practice. This means working with person-centred values including respect, dignity, empowerment, independence, privacy, choice, control and individuality. There is also a strong emphasis on partnership working – health and care organisations and agencies must work together in collaboration with the individual receiving care services to support the achievement of their personal outcomes.

Personalisation for NHS Staff (2010) is a Social Care Institute for Excellence publication that was written when the personalisation agenda was emerging and explains the features of personalisation in relation to health services.

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