The Level 5 unit ‘Communication & Information Management in Adult Care‘ focuses on the importance of communication in adult care settings and how it support partnership working.
As well as developing a learner’s communication skills, this unit also explores the implementation of systems for effective information management.
It consists of four learning outcomes and a total of 14 assessment criteria.
- 1. Understand models of communication
- 1.1 Theoretical models of communication and their relevance to practice.
- 1.2 Workplace models and methods of communication and their importance
- 1.3 Reasons for applying different systems of communication
- 1.4 Ways in which communication underpins effective service operation
- 1.5 The written word versus the spoken word
- 2. Develop communication systems and practises which support positive outcomes
- 2.1 Monitor and evaluate efficiency of internal and external communication systems and practises
- 2.2 Recommend and implement improvements to communication systems and practises
- 2.3 Create supportive environments to promote effective communication
- 2.4 Evaluate benchmarking techniques used for effective communication and reviewing purposes
- 3. Implement systems for effective information management
- 3.1 Implement effective information management systems meeting all legal and ethical requirements
- 3.2 Lead practice to address legal and ethical conflicts that arise between maintaining confidentiality and information sharing
- 3.3 Implement systems to monitor and review accuracy and reliability of information
- 4. Support others with effective communication strategies