Standard 3 is about Duty of Care – the moral/legal obligation to ensure the safety and well being of others.
Included in this standard are balancing duty of care with the rights of the individuals you support, handling comments and complaints, dealing with incidents, accidents and near misses and managing confrontation.
There are five learning outcomes with several assessment criteria for each:
- 3.1 Understand how duty of care contributes to safe practice
- 3.2 Understand the support available for addressing dilemmas that may arise about duty of care
- 3.3 Deal with Comments and complaints
- 3.4 Deal with Incidents, errors and near misses
- 3.4a Describe how to recognise adverse events, incidents, errors and near misses
- 3.4b Explain what they must and must not do in relation to adverse events, incidents, errors and near misses
- 3.4c List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses
- 3.5 Deal with confrontation and difficult situations
- 3.5a List the factors and difficult situations that may cause confrontation
- 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation
- 3.5c Describe how to assess and reduce risks in confrontational situations
- 3.5d Demonstrate how and when to access support and advice about resolving conflicts
- 3.5e Explain the agreed ways of working for reporting any confrontations