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  5. Person Centred Practice for Positive Outcomes

Person Centred Practice for Positive Outcomes

The unit ‘Person-centred Practice for Positive Outcomes’ explores the importance of person-centred and outcomes-based approaches for providing high-quality care services.

There are 7 learning outcomes, with a total of 27 assessment criteria.

  • 1. Understand the principles and values of person-centred outcome-based practice
    • 1.1 Theories and values of positive practice
  • 2. Manage resources to facilitate positive outcomes for individuals
    • 2.1 Facilitate an organisational culture which values positive outcomes and person-centred practice
    • 2.2 Develop, implement and evaluate plans to ensure team members have appropriate training, development and support to promote person-centred practice
    • 2.3 Manage others to work with individuals ensuring that they adapt their approaches to meet an individual’s changing needs
    • 2.4 Manage resources to ensure that reviews of individual’s preferences, wishes needs and strengths are valued within the achievement of positive outcomes
    • 2.5 Manage resources to ensure that individuals are actively supported to make healthy choices through a person-centred approach
    • 2.6 Implement systems and processes for recording healthcare interventions
  • 3. Lead practice in appropriate health and care methods to achieve person-centred outcomes
    • 3.1 Develop procedures to facilitate effective working relationships with colleagues
      3.2 Develop and agree common objectives
      3.3 Allow colleagues to make appropriate contributions
      3.4 Deal constructively with conflicts or dilemmas
      3.5 Evaluate working relationships with colleagues
  • 4. Champion equality, diversity and inclusion to achieve positive outcomes
    • 4.1 Investigate the legal context underpinning equality, diversity and inclusion relating to adult care services
    • 4.2 Evaluate policies, systems, processes and practices that promote equality, diversity and inclusion
    • 4.3 Support others to challenge discrimination and exclusion in ways that are likely to achieve change and promote positive outcomes
  • 5. Lead continuous improvement in carrying out health and care procedures where required
    • 5.1 Monitor, review and evaluate the implementation of person-centred practices and the achievement of positive outcomes for individuals
    • 5.2 Use evidence-based research to identify best practice in outcome-based and person-centred approaches
    • 5.3 Act on lessons learned from incidents that occur
    • 5.4 Review the extent to which systems, processes and practice facilitate positive outcomes
  • 6. Develop community relationships to provide integrated services
    • 6.1 Understand the importance of community involvement and promote own service within the wider community
    • 6.2 Development of leadership and management practice
  • 7. Lead practice in managing concerns and complaints in adult care
    • 7.1 Learners monitor and review systems and processes to manage concerns and complaints and how these link to risk management and safeguarding
    • 7.2 Learners ensure that the regulatory requirements, codes or practice and guidance for managing concerns and complaints are embedded within organisational systems and processes
    • 7.3 Learners understand why those who use services may be reluctant to raise concerns or complaints
    • 7.4 Learners promote a culture where attitudes and approaches ensure concerns and complaints directly influence service improvement
    • 7.5 Learners support team members to understand systems and processes relating to concerns and complaints
    • 7.6 Learners ensure information and support is in place to enable those using services and their carers to raise concerns and make complaints when they wish to do so