Learn, Do Not Copy!

Learners monitor and review systems and processes to manage concerns and complaints and how these link to risk management and safeguarding

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

Learners monitor, review and evaluate systems and processes to manage concerns and complaints and how these link to risk management and safeguarding to include:

  • Learners review how systems and processes are visible and clear to all individuals receiving services and visitors to the setting
  • Learners embed assessment of risk within all person-centred approaches and provide individuals and their families with forums to explore and raise concerns about positive risk-taking as part of the decision-making process
  • Learners provide individuals and their families with information on how to raise a concern or complaint as part of clear safeguarding processes
  • Dissemination of information on current requirements to all staff members and other professional and external agencies
  • Learners understand their duty of care and duty of candour when managing complaints or concerns