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  5. Person Centred Practice for Positive Outcomes
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  7. Learners ensure that the regulatory requirements, codes or...

Learners ensure that the regulatory requirements, codes or practice and guidance for managing concerns and complaints are embedded within organisational systems and processes

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

Learners ensure that they know and understand current regulatory requirements, codes of practice and guidance for managing complaints and concerns to include:

  • Health and Social Care Act 2008
  • Care Act 2014
  • Current data protection legislation. Public interest disclosure act 1998 – whistleblower protection
  • CQC regulations
  • Fundamental standards