Learn, Do Not Copy!

Act on lessons learned from incidents that occur

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

Learners show evidence of how any incidents that can or may have occurred have informed their leadership and management of service practice in respect of person-centred care to include ALL of the following:

  • Identified poor practice
  • Accidents
  • Errors and ‘near-misses’
  • Concerns and complaints – informal and/or informal