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Facilitate an organisational culture which values positive outcomes and person-centred practice


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

This assessment criterion requires you to reflect on how you drive an organisational culture that values positive outcomes and person-centred practice.


An organisation’s culture is comprised of the values, attitudes, behaviours and beliefs that it considers important. Because the personalisation agenda, person-centred practice and outcomes-based practice are integral to providing care services that adhere to legislation, regulation and best practice, it is important that the culture of your organisation encapsulates these principles.

When thinking about how you embed these values into the culture of your organisation you may consider:

  • Do you have a written document that states your organisation’s core values and beliefs and is it accessible to your team and others?
  • What training do you provide to your team that is related to person-centred and outcomes-based practice? (e.g. Care Certificate, Apprenticeships, Specialised Workshops, etc.)
  • Do you discuss person-centred values and positive outcomes in team meetings, supervision and appraisal?
  • Do you model best practices in your day-to-day work?
  • Do you base operational and clinical decisions on person-centred values and outcomes-based practice?

You may also wish to explore some of the components that make up person-centred practice and positive outcomes and embed these principles into training, discussion and practice. For example:

  • Treating each service user as an individual
  • Ensuring individuals are asked for their views, preferences and aspirations during the care planning and reviewing process
  • Encouraging positive risk-taking
  • Valuing overall well-being and taking a holistic view of care
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