Learn, Do Not Copy!

Learners support team members to understand systems and processes relating to concerns and complaints

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft’ and any information should be fact-checked independently.

Learners support team members to understand systems and processes relating to concerns and complaints to include ALL of the following:

  • Dissemination of information on current requirements to all staff members and other professional and external agencies on how complaints and concerns can be raised
  • How concerns and complaints are reported, recorded and monitored to resolution
  • Monitoring of training on the importance of effective systems and processes
  • Acknowledging team member’s anxiety about receiving concerns and complaints about their practice
  • Acknowledging team member’s anxiety about raising concerns and complaints about poor practice and the importance of whistleblowing
  • Showing an open door policy and non-judgmental approach to team members who wish to raise a concern or make a complaint