Manage resources to ensure that individuals are actively supported to make healthy choices through a person-centred approach

In the previous section, we explored how you might manage resources to ensure an individual is valued and to support the achievement of positive outcomes. This assessment criterion also examines resource management, however, it will look at how resources are managed to ensure that individuals are actively informed and supported to make healthy choices through a person-centred approach in maintaining their well-being.

Primarily, you should plan your staffing to ensure that all team members have sufficient time to sit with service users, get to know them and provide them with the information they need to make informed choices about their health and well-being. If team members are constantly rushing around in a task-oriented environment, it will be very difficult for them to provide a person-centred approach.

Therefore, it is up to you to ensure that team members understand the importance of taking the time to get to know the service users and develop strong working relationships with them based on mutual trust and respect. You will also need to cultivate a culture where person-centred tasks are considered an important part of the role of care staff.

This will begin with staff inductions and further learning activities including team meetings, supervision and appraisal.

You should also have systems and processes in place to ensure that each individual has several opportunities to collaborate with their care provision and that their choices are respected and valued by team members.

Further information about resource management can be found here.