Types of working relationships - Care Certificate

1.3c Describe different working relationships in health and social care settings

There are many different types of working relationships in health and social care settings. Working relationships are professional relationships and not be confused with personal relationships.

Relationship with individuals you support and their family

As you have regular contact with the individuals you will maintain a working relationship with them. You will be expected to communicate with them effectively and support them in line with their needs and preferences. You may also have to work with the individual’s family and friends – they can be a great source of information about what works well for an individual.

Relationship with your colleagues

You will also have a working relationship with your co-workers and managers. You should always remain professional and follow agreed ways of working. Any issues or concerns you have should be reported to your manager in the first instance.

Relationship with outside agencies

You will also be expected to maintain working relationships with outside agencies. These could be with people that are working with you to achieve the best outcomes for the individuals you support such as:

  • Social Workers
  • Nurses
  • GP
  • Psychologist
  • Advocate
  • Appointee
  • Dietician

There will also be times that you will have a professional relationship with other organisations that are working with your company. This could be a software supplier, training provider or CQC.