This page is designed to answer the following questions:
- 1.3c Describe different working relationships in health and social care settings (Care Certificate, Standard 1: Understand your role)
- 1.2 Describe different working relationships in care settings (Level 2 Diploma in Care, Responsibilities of a care worker)
- 1.2 Describe different working relationships in care settings (Level 3 Diploma in Adult Care, Responsibilities of a care worker)
NOTE: This page has been quality assured for 2021 as per our Quality Assurance policy.
There are many different types of working relationships in health and social care settings. Working relationships are professional relationships and not be confused with personal relationships.
Relationship with individuals you support and their family
Because you have regular contact with the individuals you support, you will maintain a working relationship with them. You should try to communicate with them effectively and support them in line with their needs and preferences, as detailed in their care plan. You may also work with the individual’s family and friends – they can be a great source of information about what works well for an individual.
Relationship with your colleagues
You will also have a working relationship with your co-workers and managers. This can involve sharing ideas, making decisions together and supporting one another in your roles, so effective communication is essential. Teamworking will involve collaborative effort in areas such as creating a vision, setting standards and managing performance. You should always remain professional and follow your employer’s agreed ways of working. Any issues or concerns you have should be reported to your manager.
Relationship with outside agencies
You will also maintain working relationships with outside agencies. These could be with people that are working with you to achieve the best outcomes for the individuals you support such as:
- Social Workers
There will also be times that you will have a professional relationship with other organisations that are working with your company. This could be the Care Quality Commission (CQC) or an outside contractor such as a software supplier, training provider or tradesperson.