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  7. Describe different working relationships in care settings

Describe different working relationships in care settings


This page is designed to answer the following questions:

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On this page, we will describe different working relationships in care settings.


There are many different types of working relationships in care settings. Working relationships are professional relationships and should not be confused with personal relationships.


Relationship with individuals you support and their family

Because you have regular contact with the individuals you support, you will maintain a working relationship with them. You should try to communicate with them effectively and support them in line with their needs and preferences, as detailed in their care plan. You may also work with the individual’s family and friends – they can be a great source of information about what works well for an individual.


Relationship with your colleagues

You will also have a working relationship with your co-workers and managers. This can involve sharing ideas, making decisions together and supporting one another in your roles – therefore, effective communication is essential. Teamworking will involve collaborative effort in areas such as creating a vision, setting standards and managing performance. You should always remain professional and follow your employer’s agreed ways of working. Any issues or concerns you have should be reported to your manager.


Relationship with outside agencies & other professionals

You will also maintain working relationships with outside agencies and other professionals. These could be with people that are working with the individuals that you support to achieve the best outcomes for them. Examples of agencies and professionals that you may work with include:

  • Social Workers
  • Nurses
  • GPs
  • Psychologists
  • Advocates
  • Appointees
  • Dietitians
  • Occupational Therapists

There will also be times that you will have a professional relationship with other organisations that are working with your company. This could be the Care Quality Commission (CQC) or an outside contractor such as a software supplier, training provider or tradesperson.


Accompanying Video

Video transcript



My name is Daniel Dutton and I run the website dsdweb.co.uk which provides free help, guidance and support for people that are studying for care qualifications.


In this video, we will be looking at different working relationships in care settings. This is an assessment criterion for the Level 2 and Level 3 Diplomas in Adult Care as well as the Care Certificate.

But before I continue, I’d be very grateful if you could click on the thumbs-up button to Like this video and subscribe to my channel. This helps the video to be more visible on Youtube so that it can be easily found by other students.


Working relationships are the formal and professional relationships that come about as part of working in the role of a care worker. They are bound by formal rules, such as your Duty of Care, Codes of Conduct and your organisation’s policies and procedures.

This makes them different to personal relationships, such as the relationships that you have with family, friends and other acquaintances. These relationships are usually mutual and more equal and may include intimacy that would not be appropriate in a work setting.


Typical working relationships include the relationship between co-workers. As part of a team, you will work towards common goals and objectives, share knowledge and experiences and support one another.

Another type of relationship that a care worker will have is with their manager. Managers and supervisors will plan and organise their teams and any questions or concerns you have should be discussed with them. They will also support you with your professional development, which will include regular supervision and appraisal.


Care workers will also have working relationships with the individuals that they support. Whilst there should be a bond of mutual trust and respect, care workers should ensure that boundaries are maintained. In addition, care workers will often have a working relationship with an individual’s family and friends.

Finally, care workers will have working relationships with other professionals. For example, a care worker may work with an individual’s occupational therapist to facilitate adaptations that can make the individual more independent. Or they may work with an individual’s appointee to ensure that they have enough money for a holiday.
Thank you for watching and I hope you’ve found this video useful.


If you require any additional help or want to send feedback about this video, please feel free to use the comments section below or visit my website dsdweb.co.uk. More information about this assessment criterion can be found in the link in the description.

And, if you’ve not already done so, please click the Like and Subscribe buttons below.


Bye for now.



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