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Analyse the attitudes, approaches and skills needed in own role to implement personalisation


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will be required to analyse the attitudes, approaches and skills needed in your own role to implement personalisation. This will vary between individual job roles and functions, however, some generalised pointers are provided below.


One of the required attitudes needed is to have a dedication to person-centred values, including respect, dignity, independence and individuality. Strong personal values including being compassionate, empathetic and non-judgmental can also support the implementation of personalisation.

Because personalisation involves working together in partnership with individuals, their families/carers and other professionals and agencies, it is important to have strong communication skills, which can include negotiation and conflict management. And, of course, having competence in your own role is essential.


Personalisation involves the provision of care services that are bespoke to the individual so flexibility is also important, as are creativity and innovation to develop ways of providing support services that may not yet be used in the mainstream.

Having a methodical approach that is organised and manages resources effectively can also help to support the personalisation agenda.

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