This page is designed to answer the following questions:
- 2.4 Describe types of support that individuals or their families might need in order to access personalised services (Level 4 Diploma in Adult Care, Understand Personalisation in Care and Support Services)
NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.
For this assessment criterion, you will be required to describe the types of support that individuals or their families may need in order to access personalised services.
The local authority should support individuals and their families to make informed decisions about how their care and support is planned and commissioned. This will include the individual’s rights to care provision that is tailored to their unique needs, wishes and preferences.
In addition, individual or their families may need support to decide who manages their personal budget (e.g. either by the local authority, a service provider or themselves in the form of direct payments). They may also need guidance relating to the allocation of their direct payments – we have already seen how brokers can help with this.
If individuals do not have the mental capacity to make decisions about their care planning, they may need support from a family member or an independent advocate.