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Explain the role of brokerage in commissioning and delivering personalised services


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NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will be required to explain the role of brokerage in the commissioning and delivery of personalised services.


We have explored how personal budgets and direct payments can be used to give individuals more choice, control, independence and flexibility in their care and support provision.

Brokerage services may be used by an individual to support them in making decisions about how their direct payments are spent. Brokers have expertise and experience in the commissioning of care and support services and so can provide expert advice and guidance about what services are available to meet an individual’s needs as well as help with support planning, organisation and negotiations with service providers.


They can be thought of as an independent organisation that provides consultancy services to help individuals obtain the best care package for their needs.

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