This page is designed to answer the following questions:
- 6.3d Describe where to find information and support or services, to help them communicate more effectively (Care Certificate, Standard 6: Communication)
- 3.4 Identify sources of information, support and services to enable more effective communication (Level 2 Diploma in Care, Communication in care settings)
- 3.6 Explain how to access extra support or services to enable individuals to communicate effectively (Level 3 Diploma in Adult Care, Promote communication in care settings)
To enable more effective communication, it may sometimes be necessary to seek advice and support from others.
In the first instance, you would probably ask for guidance from your manager, co-workers, the individuals that you support and their friends and family, however in some cases it may be prudent to identify other sources of communication support.
For example if there is a language barrier, you may need to source an interpreter (for oral communication) or a translator (for written communication). You may also need to use a BSL (British Sign Language) or Makaton interpreter. Translator and interpreter service can be found online or referred via the local authority.
You may need to undergo training to improve your communication skills. For example if you are working on a daily basis with individuals that communicate using Makaton it makes sense to go on a Makaton course. This can either be run in-house or using an external agency.
Speech and Language Therapists can be utilised to provide communication skills and treatment for individuals that have difficulties. These can be referred by the NHS or your organisation may have SLTs on staff.
The Internet is fantastic source of information and charities such as MENCAP offer a lot of free advice on communicating with individuals that have an intellectual or mental disability. Your local library can also provide a lot of knowledge.
Advocacy services can help individuals that have difficulty speaking up and challenging decisions made about them to have their voice heard. These can be provided by the local authority or paid for privately by the individual.