This page is designed to answer the following questions:
- 1.4d Demonstrate how and when to access support and advice about partnership working and resolving conflicts (Care Certificate, Standard 1: Understand your role)
- 3.4 Access support and advice about: partnership working, resolving conflicts (Level 2 Diploma in Care, Responsibilities of a care worker)
- 3.4 Access support and advice about: partnership working, resolving conflicts (Level 3 Diploma in Care, Responsibilities of a care worker)
NOTE: This page has been quality assured for 2021 as per our Quality Assurance policy.
Working in health and social care, you will often be confronted with situations that require you to access support and advice from others. It is important that you are able to recognise these situations and understand what your options are.
When you have an issue, your primary source of support will usually be your manager or senior staff that may have the knowledge and experience to offer sound advice. Your employer’s agreed ways of working may also have processes that you can follow to guide you.
When required, support and advice should be accessed swiftly to avoid the issue escalating, which could lead to the detriment of care services.
Demonstrate how and when to access support about partnership working
If you feel that your knowledge is limited with regards partnership working or you are finding working with a particular partner difficult, you should seek advice from your manager or a senior member of staff. Colleagues with relevant experience or mentors can also be an invaluable source of information. In addition, you may also seek advice from other agencies, such as professional or independent advisory organisations.
Demonstrate how and when to access support about resolving conflicts
There will be times when individuals disagree about things. This could be between agencies or between the support provider and the individual that they are supporting. When this happens it is important that you know how to access support and advice about resolving these conflicts swiftly without detriment to the service you provide.
Contacting a senior member of staff or your line manager for guidance will probably be your first choice. Third-party professionals can also be useful, such as trained mediators. If all or some of the facts about the issue are unknown, it may be necessary to contact other professionals for advice. This could be a social worker or community nurse, for example. For employment issues, the Advisory, Conciliation and Arbitration Service (ACAS) can offer free, impartial advice. The Care Quality Commission (CQC) can offer support for care-related issues. If there is a degree of aggression in a conflict, it may be necessary to contact the police for assistance.