This page is designed to answer the following questions:
Unless you have been trained in first aid, you should not attempt to carry it out. If first aid is applied incorrectly then it could worsen the condition of the injured or ill individual.
Instead you should remain calm and shout or phone for help. This may be from other staff or emergency services.
You should stay with the individual that is ill/injured and talk to them to establish what has happened as well as giving them reassurance. Also observe them and note any changes in their condition.
When help arrives, pass on any information that the individual may have told you as well as what you have observed.
After the event, you will need to inform your manager and document what has happened in line with your organisation’s agreed ways of working. It may also be necessary to contact others that may need to be aware of what has happened such as the individual’s family or carers.