This page is designed to answer the following questions:
- 2.2a Describe the functional level of literacy, numeracy and communication skills necessary to carry out their role
(Care Certificate, Standard 2: Your personal development)
- 2.2b Explain how to check their current level of literacy, numeracy and communication skills (Care Certificate, Standard 2: Your personal development)
NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.
The functional level of literacy, numeracy and communication skills are the minimum standards required for you to carry out your role effectively.
You do not need to have a degree to work in health and social care, but you will need to be able to read, write, speak and listen to a reasonable standard and perform basic mathematical calculations.
Many people need extra help to attain and maintain the required levels of functional skills, and organisations understand this and will often provide support.
This is your level of reading and writing. The importance of this skill cannot be understated in a health and social care setting. You must be able to understand and comprehend things that you read and similarly must be able to make yourself understood by others using the written word.
Some tasks that you may need to do as part of your role that requires good literacy skills are:
- Reading & writing care plans
- Reading company policies
- Reading letters and emails
- Keeping records (e.g. MAR sheets, money sheets, communications book etc.)
- Writing risk assessments
A Functional Skills Level 2 English qualification or English Language GCSE grade A-C represents the level required.
You won’t need to be an expert at calculus or trigonometry. Still, you should be able to manage simple arithmetic (even if using a calculator) and understand some basic mathematical concepts such as percentages, fractions, measurements, decimals, etc.
You will use your numeracy skills every day in an adult care setting. Some tasks that require good numeracy skills are:
- Balance checking (counting client’s money)
- Booking client’s money in and out
- Measuring medication dosage
- Measuring cooking ingredients
- Checking you’ve been paid correctly
A Functional Skills Maths Level 2 qualification or Maths GCSE grade A-C represents the level required.
You must ensure you can communicate well with others, including the individuals you support, their families, your co-workers, managers and other professionals. This means ensuring that you are understood and that you listen to and understand others.
Some individuals may have specific communication needs that you will have to adapt to. For example, they may need to see your face so that they can read your lips or require extra time to process the information that you give to them. This will be documented in their care plan.
How to check your own level
There are several ways that you can check your current level of literacy, numeracy and communication skills.
If you have already achieved qualifications in Maths and English, such as GCSE or Functional Skills, you should already be at the level required.
Your manager should be able to advise you about areas that you could improve. This could be part of regular formal supervision or informally. For example, your manager may not be able to read your hand-written notes and suggest training or other learning activities that could make your handwriting more legible.
Your organisation may offer worksheets, test papers or internal training or may be able to signpost you to an external training partner that supplies these services.
You could also source training and assessment for yourself.
Many websites offer a free assessment for functional skills online. This is something I also hope to be able to offer here on this website in the future; however, in the meantime, the following resources may be useful: