Duty of Care

The Duty of Care unit is one of the smaller units on the Level 2 Diploma in care.

It explores what duty of care is and how it relates to your job role as well as looking at how to deal with dilemmas and complaints.

There are just 3 learning outcomes comprised of the following assessment criteria:

• 1. Understand the implications of duty of care
  • 1.1 Define the term ‘duty of care’
  • 1.2 Describe how duty of care relates to duty of candour
  • 1.3 Describe how the duty of care affects own work role
• 2. Understand support available for addressing dilemmas that may arise about duty of care
  • 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights
  • 2.2 Explain where to get additional support and advice about how to resolve such dilemmas
• 3. Know how to respond to complaints
  • 3.1 Describe the process to follow when responding to complaints
  • 3.2 Identify the main points of agreed procedures for handling complaints

NOTE: All of these assessment criteria are identical or very similar to assessment criteria in the Care Certificate, so to avoid duplication, the links go to pages in this section.