This page is designed to answer the following questions:
- 4.3a Identify a range of sources of information, advice and support about diversity, equality and inclusion (Care Certificate, Standard 4: Equality and diversity)
- 4.3b Describe how and when to access information, advice and support about diversity, equality and inclusion (Care Certificate, Standard 4: Equality and diversity)
- 4.3c Explain who to ask for advice and support about equality and inclusion (Care Certificate, Standard 4: Equality and diversity)
- 3.1 Identify a range of sources of information, advice and support about diversity, equality and inclusion (Level 2 Diploma in Care, Equality and inclusion in care settings)
- 3.2 Describe how to access information, advice and support about diversity, equality and inclusion (Level 2 Diploma in Care, Equality and inclusion in care settings)
- 3.3 Identify when to access information, advice and support about diversity, equality and inclusion (Level 2 Diploma in Care, Equality and inclusion in care settings)
- 4.4 Access resources to support equality and diversity practice (Level 4 Diploma in Adult Care, Equality and Diversity)
NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.
There may be times when you need to identify further sources of information, advice and support about diversity, equality and inclusion. It is important that you understand how and when to ask for support and who to ask.
Who to ask for support about equality and inclusion?
Your first port of call should be your manager, who will be able to answer your queries, take action themselves or signpost you towards further information.
You may speak to the individuals you care for or their family and friends to get feedback about how they feel you and your organisation encompass equality, diversity and inclusion in your working practices.
You may also obtain guidance from your co-workers, especially those that are experienced or have seniority.
For larger organisations, you may have a dedicated HR representative or similar that you approach for advice.
When to ask for support about equality and inclusion?
If you are not sure about something related to equality and inclusion or you require clarification, you should always ask for help. It is always better to seek support and ask questions than to continue to do something that is incorrect or that you feel is not quite right.
If you witness an incident that you believe is discriminatory or does not adhere to the values of equality, diversity and inclusion, you should always challenge it and/or report it to the relevant person in line with your employer’s agreed ways of working.
You may also need to access support if an individual that you support or their representatives ask a question that you do not know the answer to.
Sources of information about diversity, equality and inclusion
As mentioned above, you can obtain information, advice and support from the following:
- Your manager
- Your colleagues
- Your HR manager/representative
In addition, there are several other sources that you may explore, including:
- Your employer’s agreed ways of working, policies and procedures
- Reflecting on your own work activities and experiences
- Formal training
- Team meetings
- Supervision/appraisal
- Own research via the Internet or local library
- Speaking to other professionals in the care industry
- External agencies, such as the Equality and Human Rights Commission