This page is designed to answer the following questions:
- 4.2b Demonstrate interaction with individuals that respects their beliefs, culture, values and preferences (Care Certificate, Standard 4: Equality and diversity)
- 2.2 Show interaction with individuals that respects their beliefs, culture, values and preferences (Level 2 Diploma in Care, Equality and inclusion in care settings)
- 2.2 Work with individuals in a way that respects their beliefs, culture, values and preferences (Level 3 Diploma in Adult Care, Promote equality and inclusion in care settings)
NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.
All care workers should work in a person-centred way, which means respecting, valuing and supporting the beliefs, culture, values and preferences of the individuals they care for.
On this page
Beliefs, culture, values and preferences
- Beliefs are the principles or ideas that individuals hold to be true
- Culture is a set of social behaviours and traditions held by a group of individuals
- Values are the things that are important to individuals
- Preferences are what an individual likes based on their own personal choices
Interaction with individuals
You should be able to demonstrate interaction with individuals that respects their beliefs, culture, values and preferences in your day-to-day practice. You could show this by:
- respecting an individual’s rights to privacy and confidentiality
- communicating effectively with individuals to establish their personal requirements
- documenting individual’s needs, wishes and preferences in their care plan
- being non-judgmental, compassionate and empathetic
- treating everybody as an individual and not making assumptions about them
- making reasonable adjustments to the way you work to support an individual’s beliefs, culture and values
Example question and answer
Write a reflective account describing:
- How your personal preferences, attitudes, heritage and beliefs might impact on working practice.
- How to ensure that your own practice is inclusive and respects the beliefs, culture, values and preferences of individuals.
As a Buddhist layman, my beliefs are those of loving-kindness and gentleness. It is regarded as unskillful practice for me to harm or be involved in the harm of living creatures. Although I do eat meat, I do not believe in the killing or harming of animals for sport.
In contradiction to my own beliefs, I support a client who is an active angler and requires support to go fishing. Consequently, I had to wrestle with my own values to be able to support him in doing what he enjoys and what is a big part of his life.
My only other option was to cease working with this client, which I didn’t want to do as I had a strong bond with him and felt I was making a positive impact on his life.
I came to the conclusion that on a professional level, it was my duty to support him in his activities as long as they were legal and safe and to respect my client’s beliefs and traditions despite what my own beliefs may be. I also felt that it would be wrong to share my personal beliefs with him because that might make him feel excluded from going fishing when I was working with him.