This page is designed to answer the following questions:
- 14.1d Explain how, and to whom, to report if they become aware that agreed ways of working have not been followed (Care Certificate, Standard 14: Handling information)
- 2.2 Explain what actions to take when there are concerns over the recording, storing or sharing of information (Level 2 Diploma in Care, Handle information in care settings)
If you have concerns about the recording, storing and sharing of information, you should inform your manager immediately so that they can investigate it and take action.
This could be because you have witnessed bad practice, agreed ways of working not being followed correctly, a breach of confidentiality, have suggestions about how to improve a policy or procedure or do not understand an agreed way of working.
As well as informing you manager verbally, it is prudent to make a written statement of your concerns and sign and date it, especially if the concern is serious as it may be needed as evidence at a later date.
After informing your manager, they should take action to minimise any damage caused and take measures to prevent it happening again in future. They should also (hopefully) keep you informed of what steps they have taken.
If you feel that your manager is not taking your concerns seriously or no action has been taken, you should escalate it following your organisation’s whistleblowing policy and procedure. This will usually mean taking your concern to a more senior level of management or a dedicated department (in larger organisations).
If your concern is still not dealt with, you have a duty to report it to the Care Quality Commission (CQC).