This page is designed to answer the following questions:
- 14.1b Explain why it is important to have secure systems for recording, storing and sharing information (Care Certificate, Standard 14: Handling information)
- 1.2 Explain why it is important to have secure systems for recording and storing information in a care setting (Level 2 Diploma in Care, Handle information in care settings)
NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.
Using secure systems for the recording, storing and sharing of information is essential in health and social care settings for several reasons.
Legislation such as the Data Protection Act 2018 governs how organisations collect, use and store information and action may be taken if there are breaches in security. Therefore, it is essential that organisations have systems in place to protect any personal information that they hold.
Duty of care and standards
To provide high-quality care that meets standards, information must be stored securely. Confidentiality is also a principle of our duty of care to the individuals that we support.
Confidentiality and respect
Some of the information that we use on a daily basis is deeply personal and confidential to the individuals that we support so we have a duty to respect their rights and protect their privacy and dignity. This can include personal data such as their name, address, and photographs that could potentially be used for identity theft as well as information in their care plans (for example, personal care, which could cause embarrassment or upset if others found out about it). Therefore individuals need to feel confident that any information they share with you will be secure and only shared without their consent in exceptional circumstances.