This page is designed to answer the following questions:
Quality Assurance is an important process in ensuring a high standard of service is provided to the individual that you support.
It involves looking at all aspects of the care and support package from planning to delivery to ensure the highest quality.
Working on the front line, you will have a part to play in your organisation’s quality assurance process. Your position will allow you to see what is working and what isn’t and give you the opportunity to report these back to your manager or implement improvements to working practices yourself.
You will also represent the organisation to the individuals that you support, their family/friends and other agencies and partners so should ensure that you always remain professional and follow agreed ways of working.