This page is designed to answer the following questions:
- 10.1k Describe where to get information and advice about their role and responsibilities in preventing and protecting individuals from harm and abuse (Care Certificate, Standard 10: Safeguarding adults)
- 4.4 Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse, including whistle blowing (Level 2 Diploma in Care, Safeguarding and protection in care settings)
- 4.5 Identify when to seek support in situations beyond your experience and expertise (Level 2 Diploma in Care, Safeguarding and protection in care settings)
Of course, the training you undertake as a care worker (including studies towards your Care Certificate or Diploma) will stand you in good stead for ensuring that you are able to identify and respond to abuse appropriately.
However, there may be times when you need additional information, support and guidance relating to safeguarding and protecting individuals from harm abuse, especially if it is to do with your own organisational policies and procedures or those of the local authority.
Some sources of information and advice include:
- your manager
- your co-workers, especially more experienced members of staff
- other professionals including social workers, advocates, GPs etc.
- your organisation’s policies and procedures e.g. safeguarding, whistleblowing etc.
- additional training
- the Care Quality Commission
- your local authority
- professional bodies e.g. Royal College of Nursing, British Association of Occupational Therapists etc.
- Social Care Institute for Excellence (SCIE)
- Registered Manager’s Meetings (run by Skills for Care)
You should also be able to recognise the scope of your goal in relation to safeguarding and seek support when situations are beyond your experience and expertise.
Unless you are in a specialised safeguarding role and have the relevant training, you should not attempt to investigate suspicions or allegations of abuse or neglect yourself, but instead pass your concerns on to the relevant person(s) or agencies.
This may be your manager, an internal safeguarding lead or an outside agency such as the police, social services or CQC.
As a care worker, your duty ends with the reporting of concerns to the professionals who have the experience, training and expertise to manage abuse cases in the correct manner.