Support Others to Handle Information

This page is designed to answer the following questions:

As a senior member of staff, manager or leader you will have the responsibility of ensuring that the members of your team have a sound understanding of the need to maintain accurate records and the importance of handling information securely.

There are several ways that this can be achieved within your day-to-day role.

You could ensure that your team members are inducted and trained to the required standard in handling information and discuss it regularly in team meetings as well as in one-to-one sessions, such as during supervision. You should also be approachable to you staff so that they feel free to ask you questions and clarify things that they do not quite understand.

Informal conversations can also be useful, especially if you observe a team member not following data handling protocols correctly. You should always challenge poor practice as it gives others the opportunity to learn the reasons why certain tasks are performed in a particular way.

In addition, being a good role model in your own practice demonstrates to others the correct method of performing tasks, which results in them being much more likely to follow your lead.