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Clarify the accuracy of records and reports with individuals and others


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

We have already discussed the importance of records and reports being accurate – information may be used as a basis for decisions that are made and inaccurate information can lead to the incorrect decision being made.


Therefore, it is essential that the accuracy of information is clarified before decisions are made. As an example, doctors and pharmacists will always clarify the information they have on file about their patient’s allergies and other medications they are using before writing or issuing a prescription.

In your day-to-day role, you may ask individuals to clarify information for several reasons. For example, during a care plan review, you will go over what is already recorded about the individual to ensure it is correct – bear in mind that their personal details, needs and preferences may have changed since the previous review, so it is important to check that they are up-to-date.


As well as the individuals to whom you provide care and support services, you will also need to clarify information in records and reports provided by others. This could include colleagues, other professionals and the individual’s family, carer or advocate.

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