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  7. Analyse how values and principles underpin service provision

Analyse how values and principles underpin service provision


This page is designed to answer the following questions:

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Health and care service provision is underpinned by sets of values, which all health and care workers should embrace and integrate into their practice.


Person-centred values are values that respect service users as unique individuals with unique needs, wishes and preferences. These values include:

  • Individuality – treating them as an individual
  • Rights – promoting, respecting and upholding their rights
  • Choice – ensuring they are able to make their own decisions about their care
  • Privacy – respecting their privacy and the confidentiality of their personal data
  • Independence – promoting autonomy and supporting them to do as much as they can for themselves
  • Dignity – ensuring care is provided in a dignified way
  • Respect – respecting them and the decisions that they make (even if you don’t agree with them yourself)
  • Partnership – working in collaboration with them and other stakeholders (e.g. their family, advocates, other health/care professionals etc.)

The Six C’s of nursing are core values for all NHS staff. They are:

  • Care
  • Compassion
  • Competence
  • Communication
  • Courage
  • Commitment

The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England sets out attitudes and behaviours that are expected from anyone that works in health and social care.

By integrating these principles and values into our practice, we can ensure that healthcare is provided in a person-centred and outcome-focused way that has the best interests of each service user in mind.

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