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  7. Care Quality Commission (CQC) Grading system and implications

Care Quality Commission (CQC) Grading system and implications

This page is designed to answer the following questions:

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As we discussed in the previous section regarding the Care Quality Commission’s (CQC) Key Lines of Enquiry (KLOEs), the inspection process results in a service being graded with one of the following ratings:

Outstanding

An outstanding rating means that the service is performing exceptionally well.

Good

A good rating means that the service is performing well.

Requires improvement

A requires improvement rating means that the service is not performing well. CQC will provide guidance on how it can improve and achieve a better rating.

Inadequate

An inadequate rating means that the service is performing poorly and will be put into special measures. It is likely that CQC will take enforcement action against the organisation and may close the service.

All regulated organisations must publicly display their CQC rating on their websites and in the place where they deliver services as stated in Regulation 20A of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

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