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Regulation processes that apply to the service or aspects of it

This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will be required to explain the range of different regulatory requirements applying to your service. We already explored some of the legislation previously, and regulations relating to health and safety can be found here. Other regulatory processes that may apply to your setting are discussed below.

Employment law

Employment law regulates the rights and responsibilities of both employees and employers. As an employer, you must ensure that you work within this legal framework and understand what your responsibilities are. This can include responsibilities for annual leave, rest breaks, working hours, grievance procedures, notice periods etc. Further information about employment law can be found on the Chartered Institute of Personnel Development (CIPD) and Advisory, Conciliation and Arbitration Service (ACAS) websites.

Equal opportunities

To comply with the Equality Act 2010, you should ensure that your organisation promotes equality, diversity and inclusion and does not use any discriminatory practices. The Equality and Human Rights Commission (EHRC) provides guidance for employers in this area.

Data Protection Act & General Data Protection Regulations

Under this legislation, care providers are subject to regulations relating to how personal information is collected, used and stored. Further information about an employer’s responsibilities can be found on the Information Commissioner’s Office (ICO) website.

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009

If your organisation is part of a local authority or the NHS, your complaints procedure must comply with the regulations set out in this piece of legislation.

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