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Types of information required for regulation processes

This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2023 as per our Quality Assurance policy.

For this assessment criterion, you will review the different types of information that your organisation must keep to meet requirements and reflect on the quality of information stored.

To adhere to health and safety regulations, many records must be kept including risk assessments that have been carried out, accidents/injuries/illnesses (RIDDOR regulations), storage/use/disposal of hazardous substances (COSHH regulations) and equipment maintenance and safety checks.

Service providers must retain and maintain records about their service users, including care plans and care plan reviews, medication administration, fluid and nutrition charts and daily activity logs.

Any complaints that are made should also be recorded as well as other forms of feedback (e.g. focus groups, satisfaction surveys etc.) This information can be used to identify areas for improvement and make the service that your organisation provides better. This information must also be accessible to inspectors during the inspection process.

Before information is used to make changes to the way an organisation operates, it should be assessed for quality to ensure that it is accurate, valid and reliable.

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