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Implement systems to support team members to work towards personal and team objectives and monitor progress


This page is designed to answer the following questions:

NOTE: This page has been quality assured for 2024 as per our Quality Assurance policy.

To achieve this assessment criterion, you will be required to demonstrate the systems that you use to support team members to work towards personal and team objectives and monitor their progress.


Some of the systems, processes and tools that you may use could include:

  • Digital personal development or human resources software
  • Supervision
  • Appraisal
  • Calendars/schedules/diaries (digital and paper-based)
  • Coaching and mentoring

Enable team members to match their personal goals to the overall objectives of the service


Where possible you should try to enable team members to align their personal goals with those of the organisation. This will not always be possible – for example, if a team member wants to go skydiving it would be difficult to justify how this would benefit the organisation!

However, if it is identified that the organisation needs an additional first-aider and a team member had previously expressed an interest in developing their life support skills during their supervision, these personal and professional objectives could be aligned.


Support individuals to contribute to meeting team/service objectives

As a leader, you will need to support the members of your team to meet team objectives. This could include providing encouragement as well as guidance on their role and responsibilities.


In the example given above about the first-aider, you would need to ensure that the team member is happy to attend first-aid training and are clear about the role and responsibilities of a designated first-aider. You would also need to organise the training and perhaps arrange for an existing first-aider to mentor them when they first take up the role.

Monitor progress towards meeting the individual/service objectives


Having agreed on objectives and assigned roles and tasks, it is important to monitor progress regularly to ensure that everything is on track or if changes need to be made.

Again, using the first-aider example, the service objective may have specified that an additional trained first-aider should be able to work in their role independently within three months. Using this timescale, you may decide to monitor the team member’s progress during and immediately following their training and arrange meetings between yourself, the team member and their mentor every three weeks following certification. This will help to ensure that the team member is on track to carry out their role independently within the timescale.

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