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Challenge views, actions, systems and routines that do not match the vision and values of the service.

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.

For this assessment criterion, you should be able to demonstrate that you are able to challenge views, actions, systems and routines that do match the vision and values of the service.

The vision and values of the organisation should be embedded into all aspects of the way that the service operates. When this does not happen, the integrity and reputation of the service may be undermined.

Therefore it is essential to monitor, identify, challenge and change views, actions, systems and routines that do not align with the service’s vision and values.

Systems and processes should be monitored, as well as the way that they are put into practice, as part of a robust quality assurance process. This will ensure that processes and systems are fit for purpose and working well or identify areas for improvement.

Similarly, if views are expressed by internal or external stakeholders that do not conform to the vision and values of the service, they should be challenged and you should be able to support others to understand their importance. You may want to check team members’ understanding of the organisation’s vision and values as part of the supervision and appraisal process.

Where there are failings in the expression of organisational vision values through views, actions, systems and routines, you should reflect on any lessons that can be learned from the situation and put provide guidance and training to ensure values and vision are swiftly reinstated.

 

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