Learn, Do Not Copy!

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Challenge views, actions, systems and routines that do not match the vision and values of the service.

This page is designed to answer the following questions:

NOTE: Although this page has been marked as complete, it has not yet been peer-reviewed or quality-assured, therefore it should be considered a ‘first draft‘ and any information should be fact-checked independently.

Learners challenge views, actions, systems and routines that do not match the vision and values of the service. This should include two of the following:

  • Use monitoring systems to check that systems and processes match the vision and values of the service
  • Use monitoring systems to check that personnel using the systems and processes understand how these match the vision and values of the service
  • Visibly and explicitly challenge views expressed by internal or external stakeholders which do not match the vision and values of the service
  • Reflect on any lessons learned and provide training and guidance to ensure that the vision and values of the service are reinstated